Privacy Policy

When you use Olympia Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected will depend on the services you use, the information you provide and the checks that may be required before or during your play. We aim to collect information that is reasonably necessary for operating the website, providing services and meeting applicable obligations.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account preferences and information used to communicate with you. We use account information to create and administer your player account, confirm your eligibility, provide requested services, respond to enquiries and send important service messages. We may also use it to manage responsible gambling features, prevent unauthorised access and keep our records accurate.

Identity and verification information

To protect players and the platform, we may request identity or other verification information. This can include copies of identification documents, information confirming your age or identity, details needed to understand account activity and records of checks completed. Verification information may be used to meet legal and regulatory requirements, prevent fraud, detect misuse, protect against money laundering and help ensure that accounts are used by the correct person.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction history and related communications. Payment details may be processed by payment service providers, and we may receive information needed to confirm or reconcile a transaction. These records help us provide gaming services, investigate disputed or unusual activity, support customers, prevent fraud and comply with financial and record-keeping obligations.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interactions with website features. This information may be used to keep the website secure, maintain performance, understand how services are used, troubleshoot problems, identify suspicious activity and improve the player experience.

Communications and support information

If you contact support or otherwise communicate with us, we may keep the details of your enquiry, relevant account information and the response provided. This allows us to investigate questions, resolve complaints, maintain service records, train support teams where appropriate and protect the interests of players and the platform.

Personal information may be used for purposes connected with the operation of Olympia Casino and the services available through the website. These purposes can include opening and managing accounts, processing transactions, providing customer support, completing verification checks, monitoring activity, preventing fraud, maintaining security, managing responsible gambling processes and improving website functionality.

• To provide, maintain and administer casino services and account features.
• To confirm identity, age, eligibility and ownership of an account or payment method.
• To detect, prevent and investigate fraud, cyber threats, collusion, misuse and other unlawful or prohibited activity.
• To meet legal, compliance, reporting, audit and record-keeping requirements.
• To communicate about account activity, transactions, security matters, service updates and support requests.
• To analyse website performance, understand general usage and improve products, content and security controls.
• To send marketing communications where permitted and where you have provided the required consent or another lawful basis applies.

We may share information with service providers that help operate the website or deliver services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, security, communications, customer support, analytics or professional services. They should receive only information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the website or the public; to investigate suspected wrongdoing; to enforce applicable terms; to respond to lawful requests; or to meet legal and regulatory obligations. We may share information with relevant authorities, professional advisers or other parties where this is permitted or required. We do not treat personal information as a source of unrestricted public information.

Some service providers or recipients may process information in countries outside Australia. Where this occurs, appropriate steps should be taken to protect information and manage the transfer in accordance with applicable privacy requirements. The safeguards used may depend on the nature of the information, the service involved and the location of the recipient.

Cookies and similar technologies

Olympia Casino may use cookies and similar technologies to remember settings, keep sessions working, support account security, understand website traffic and improve website functionality. Some cookies are necessary for core features, while others may help with analytics, preferences or marketing. Cookies may collect information about your device, browser and interactions with the website, but they are generally used together with other information to provide a smoother and safer service.

You can manage or restrict cookies through your browser settings. If you block or remove certain cookies, some website features may not work properly, and your preferences may not be retained. Browser controls vary, so you should check the settings and help information for the browser or device you use.

Security of personal information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure communications, monitoring, verification procedures and staff or supplier requirements. No website, online account or method of transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account or information may have been compromised.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer required or where the law permits, and raising a concern about how information has been handled.

You may also withdraw your consent to marketing communications at any time. You can usually use the unsubscribe option in a marketing message or contact us directly. Withdrawing marketing consent will not necessarily stop important service, security, transaction or account messages that are needed to operate your account or provide services.

How to make a privacy request

To request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing, contact support@olympiacasino-aus.com. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking. We may need to verify your identity before responding, particularly where the request involves account information or identity documents.

We will consider privacy requests in accordance with applicable requirements. A request may be limited or refused in some circumstances, including where information must be retained by law, where disclosure could affect the rights of another person, where deletion would interfere with security or fraud prevention, or where an exception applies. If a request cannot be completed in full, we will aim to explain the relevant reason.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The current version will apply when it is published on the website. We encourage you to review this page periodically so that you remain informed about how information may be handled. If a change is significant, additional notice may be provided where appropriate.